1. Information We Collect
We collect information you provide directly, including:
- Registration information (name, email, phone, company details)
- Business documents (PAN/VAT, registration certificates)
- Machine photos with GPS metadata (for grading purposes)
- Order information and customer data you enter
- Login history, IP addresses, and device information
2. How We Use Your Information
We use collected information to:
- Verify membership applications and grant grades
- Facilitate order tracking and warranty issuance
- Enable customer-facing public search and verification
- Resolve disputes and maintain audit trails
- Send system notifications and updates
- Improve Platform security and detect fraud
3. Information Shared Publicly
The following information is publicly visible on the Platform:
- Company name, logo, address, and contact information
- Fabricator grade and verification status
- Order status (when searched with all three required credentials)
- Warranty validity (when searched with warranty number)
- Customer reviews and ratings
Machine photos, documents, and internal order details are not publicly visible.
4. GPS & Location Data
Machine photos may capture GPS coordinates to verify that photos are taken at the fabricator's premises. This location data is stored securely and used only for grading verification purposes. It is never shared publicly.
5. Data Security
We implement industry-standard security measures including:
- Encrypted passwords (bcrypt hashing)
- CSRF protection on all forms
- MIME type validation for all file uploads
- Filename randomization for uploaded files
- Role-based access control
- Complete audit logs for all administrative actions
6. Data Retention
Member data is retained for as long as the account is active plus 7 years for legal compliance. Order records and warranty information are retained permanently for consumer protection.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information in your profile
- Request account deletion (subject to legal retention requirements)
- Opt out of marketing communications
8. Cookies
We use session cookies for authentication and to maintain your login state. We do not use advertising or tracking cookies.
9. Third-Party Services
We may use Google Maps for location display and Google Analytics for anonymized traffic analysis. These services have their own privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. You will be notified of significant changes via email or platform notification.
11. Contact
For privacy-related questions, contact us via our contact page.